12VOLT TO THE ANTENNA
We ALWAYS like to hear from users of the Saturn Antenna. It is much better to solve the problem while you are travelling rather than wait till you reach home 2 weeks/2 months/2 years later. There is nothing more frustrating for you than to have to endure an antenna that is not working. And there is nothing more disappointing for us to have someone call and say, “We have been travelling for 9 months and the antenna has never worked.”
Two customers were very lucky that we were going past them. We were able to stop off and check out their problem. The customer in Renmark had a 12volt problem. There was no power getting to the antenna. This is an important checkpoint for someone complaining about the Saturn Antenna not working.
THERE IS AN INSPECTION HOLE ON THE FRONT OF THE ANTENNA THAT IS COVERED BY A BLACK RUBBER BUNG. WHEN THAT IS REMOVED AND THE ANTENNA IS HOOKED UP PROPERLY, A GREEN LED LIGHT WILL BE VISIBLE. IF THERE IS NO GREEN LIGHT, THERE IS NO POWER GETTING TO THE ANTENNA. (All antennas made since May 2010 have a clear inspection hole – NO rubber bung).
12VOLT MUST GET TO THE SATURN ANTENNA FOR IT TO WORK! It is then necessary to track back where the 12volt is failing – the plugs on the cable attached to the antenna? The cable itself? the TV sockets on the van? The power supply? The 240volt point or the 12volt point? Once you have tracked where the fault lies and repaired that point, the antenna will once again start working.
Peter and Margaret Grant